SERVICE & SUPPORT

1–2 DAYS
Turnaround time for warranty and post-warranty repairs performed by our Service Department.

FREE OF CHARGE
We perform warranty repairs and labor of any complexity for out-of-warranty cases at no cost. For out-of-warranty repairs, the customer pays only for the components.

SERVICE DEPARTMENT: +38 066 269 0294
Call or text to arrange device repair.

KVERTUS LTEJ MIRAGE: +38 050 753 9558
Contact for technical support.

KVERTUS MS AZIMUTH: +38 067 105 9059
Contact for technical support.

WARRANTY SERVICE TERMS

1. Warranty repairs are performed only upon presentation of a fully completed warranty card by the customer.
2. Delivery of equipment requiring warranty repair to the service center is the responsibility of the customer (at their own expense), unless otherwise specified in additional written agreements.
3. The warranty does not cover consumables or parts considered to be consumable materials during operation.

CONDITIONS VOIDING THE WARRANTY

1. A mismatch between the serial number of the equipment submitted for service and the serial number specified in written agreements or the warranty card.
2. Visible or hidden mechanical damage caused by violations of transportation, storage, or operating rules.
3. Non-compliance with the operation rules and conditions for this type of equipment, discovered during the repair process.
4. Damage to control labels and seals (if applicable).
5. The presence of foreign objects inside the equipment housing, regardless of their nature, unless the possibility of such is stipulated in the technical documentation and user manual.
6. Equipment failure caused by force majeure or the actions of third parties.
7. Installation and commissioning of equipment by uncertified personnel in cases where the participation of qualified personnel is required by technical documentation or other written agreements.
8. Equipment may be returned only within 14 days of receipt.